Welcome to SySiAc.org

An International Journal on
Information Technology, Action, Communication and Workpractices

Vol. 7 (2013), No. 2

Special issue on E-services as social interaction
Table of Contents

100-103
Karin Axelsson & Göran Goldkuhl

104-120
How to research e-services as social interaction: Multi-grounding practice research aiming for practical theory
Göran Hultgren & Göran Goldkuhl

121-141

The e-service concept as social interaction through the use of IT systems
Göran Hultgren & Owen Eriksson


142-162
The concept of e-service from a social interaction perspective
Göran Hultgren & Owen Eriksson

163-176
The user interface as a platform for interlinked e-services supporting two-sided market e-customers
Göran Hultgren & Owen Eriksson

177-204
Improving citizens’ ability to find, understand and use e-services: Communicating the social interaction dimension
Marie-Therese Christiansson

205-226
Using pragmatic concepts for exploring interactivity in service encounters
Mikael Lind & Nicklas Salomonson